1.Q: ls the lock easy to install?
A: Yes, you can install it yourself.
2.Q:How long is the warranty?
A: We provide one year warranty against manufacturer defect. Customer need to bear the return cost.
3.Q: What if l don't know how to use this device?
A: We provide very detailed guidance, you may contact our customer service via the chat box.
4.Q:What happens when the battery is low, what should l do?
A: The lock uses 4 x AA batteries. They should last for a year on average. You may charge the lock from outside if the battery is too low to operate. There is battery level indication in the app
5.Q:What is the applicable door thickness?
A: The lock can be used on door between 35mm to 40mm thickness.
6.Q:What is the way to unlock the lock?
A: Fingerprint, password, lC card, mechanical key, temporary password.
